Our bags are meticulously crafted handmade products, with materials and craftsmanship subject to stringent controls and monitoring to ensure high quality.
Thus, our 1-Year warranty covers against defects in workmanship and material. Apart from that, due to the following reasons, we are unable to provide a warranty:
1.Natural Wear and Tear: Bags are everyday items, and as such, they may exhibit minor wear and tear over time, such as natural wear on components like zippers, buttons, and stitching. These damages typically do not fall under the category of quality defects but are expected occurrences under normal usage conditions.
2.External Factors: This includes but is not limited to exposure to water, chemicals, intense sunlight, high temperatures, and other external factors that may cause damage to leather handbags. Since we cannot control the use of these external factors, we cannot provide corresponding warranties.
3.Non-Workmanship Defects: We cannot provide warranties for non-manufacturing defects, which include but are not limited to accidental damage, contamination by accidental liquids, and scratches from sharp objects.
4.Loss of Use & Time: If your bag is left unused for extended periods, they may experience issues such as leather stiffening and fading. These problems can typically be avoided through proper storage methods but are not covered by the warranty.
5.Purchase Channels: If the product is not purchased through an official authorized channel or if purchase documentation cannot be provided, we will be unable to verify purchase information and, consequently, cannot offer a warranty.